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Terms & Conditions

We strongly advise you to read these terms and conditions prior to placing an order with G Tydeman Jewellers. By placing an order, we will assume that you have read and understand them. If you’re uncertain about anything then please email prior to ordering. In these Terms and Conditions: “We” and “Us” means G Tydeman Jewellers Ltd “You” means the person using the website.


We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control.  If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Once dispatched all orders are fully insured by Royal Mail or ourselves until they have been delivered and signed for.

As soon as your order has been delivered, or confirmed as having been delivered by Royal Mail, then you will be responsible for them.


Right to cancel

If you are a consumer you have the legal right to cancel. A consumer is any natural person who carries out transactions not for commercial or self-employment purposes.


Instructions on your right to cancel

You have the legal right to cancel your order within fourteen days, without giving a reason. The fourteen-day cancellation period starts with the day you or the person of your choice receives the order at your chosen delivery address. You must cancel your order before the fourteen days end.

In order to apply for your legal right to cancel you need to contact us (G Tydeman Jewellers ltd) by Email or phone to let us know about your decision to cancel an order. Email: info@tydeman-jewellers.co.uk Phone: 01449 612510


Consequences of the cancellation

If you (The Consumer) cancel your contract, we (G Tydeman Jewellers ltd) are obliged to refund your payment.

This refund includes delivery costs, with the exception of additional costs, should you choose a different delivery option other than the cheapest standard delivery offered by us.

In order to refund your money, we will use the same transaction that you chose in order to pay, unless we agree on an alternative refund method. We won’t charge an extra fee for the refund.

Please note that we can deny you a refund until we have either received the products or proof that you have sent them.

You must post the goods within a period of fourteen days starting from the date you inform G Tydeman Jewellers ltd about the cancellation of the contract.

Our return delivery address is as follows: G Tydeman Jewellers ltd, 1-3 Bury Street, Stowmarket, Suffolk, IP14 1HA


Exceptions to your usual Cancellation Rights

You will not have a right to cancel a Contract for supply of any Goods in any of the following circumstances:

- The Goods have been customised from their original state as displayed on our website to your specific requirements. This would, for example, include a piece of jewellery that we have created for you by setting a stone that you have purchased from us in a particular setting;

- A piece of jewellery that you have commissioned us to make and in respect of which you have accepted the bespoke designs (usually in the form of 3D Model screenshots);

- A stone or piece of jewellery that you have viewed online and then picked up from our showroom.

- A stone or piece of jewellery that you have viewed in our showroom, and subsequently purchased.

Details of your statutory right of cancellation, and an explanation of how to exercise it are provided in the Dispatch Confirmation. This provision does not affect your statutory rights as a consumer.


Placing an order

Please note that once an order has been placed, it cannot be changed. This means that you cannot change your delivery address, your selected products or your product quantities etc. However, once the order reaches you, you can return it back to us for an exchange or full refund.

We can only accept orders from and to addresses in the United Kingdom, including the Channel Islands.
After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.

When we dispatch your order, we will send you a dispatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and our obligation to complete the contract.

If it’s a card transaction, we need to have sufficient time to establish that it’s not a stolen or fraudulent card.

If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.

We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:
-Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent by the payment system.
- Payment has been made using a card not issued in a country we dispatch to.
- There is an error on the website regarding the price or description of a product.
- The items ordered are no longer in stock or available.
- We have tried contacting you about your order and have not heard back within a reasonable period of time.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.




All prices are in Pounds Sterling and include VAT at the prevailing rate unless stated. Where applicable, delivery costs will be added to the total price of the goods. Prices are subject to change without notice. The price you pay is the price of the goods shown at the time you place your order, including any additional delivery costs if applicable. Despite our best efforts, pricing errors may occasionally occur.  We will verify pricing when processing your order.  If a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order.  If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.



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